A check is stuck or failed

My report is still processing#

AI detection and similarity finish separately. One result can be ready while the other is still running. Return to Checks and reopen the document to see its current status. Avoid submitting repeated copies while a check is still in progress.

My check failed#

Read the error message and check that the file has readable text and meets the input requirements. If it is a temporary processing problem, try again later. Failed API products are refunded to the API balance; the usage ledger records the refund.

What should I send support?#

• Your account email.
• The check ID or the report page’s URL, and the filename.
• The approximate time you started the check, including your time zone.
• The error message and whether AI, similarity, or both are affected.